Have a question? Let us answer some common questions for you.
How do I use your tattoo and tag products?
On each item page, there is a tabbed section with description, instructions, and customer review information to help you with your purchase decision.
Will I see a proof before my order goes into production?
At this time Aware Gear offers a “soft proof” for orders with custom designs only.
Will the colors of the products look exactly like they did on my screen?
Although we use state of the art machinery to match the design colors to the actual printed product, there can be variations on the final outcome. In short, printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model.
Our experts always try to achieve the best color combinations but factors like screen brightness and screen calibration may cause a difference between what you see on the screen and what is actually being printed.
We do not accept returns due to color variations.
Can I see a sample?
Yes! We’re happy to send you a sample of an item(s) you’re considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally for certain items we may ask you to return the product so Aware Gear can keep our prices the lowest possible for our customers. Our sample service is intended to help those who are seriously considering an item or are looking for ideas.
How fast will I get my order?
Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose which can be selected in the 'cart' section of your order process. As part of this online ordering system, we offer shipping rates for domestic ground, 2-day priority and next day air shipment.
Should you desire need an item to arrive faster than the production time shown or if you have any questions just contact us – we love a challenge and would be happy to accommodate whenever possible.
What if I’m unhappy with my order?
Aware Gear strives to make each and every customer happy with their purchase but we realize sometimes things can happen. For more information on this please visit our Customer Service page here >